Product Repairs

Europe and Rest of World

Use the B&G Service department for all service and repairs worldwide, warranty or non-warranty.

For more information, please contact B&G Service by one of the following methods:

Tel: +44 (0)1590 689699
Fax: +44 (0)1590 610072

All repairs should be sent by a registered/insured courier service to:

B&G Service
235 Bentley Way
Lymington
Hampshire
SO41 8JW
UK

Important note for customers outside of EU: Please DO NOT declare new replacement values for customs purposes for repairs. We recommend using our commercial invoice; please download here and fill in all grey areas. If you wish to use a different invoice, then please use Harmonised Commodity Code '85177090 00 - Electrical parts for use in a wired or wireless network.

Since the declared value for customs is subjective on faulty second hand equipment, please enter a value of £18 GBP or less and mark as RETURNING FOR REPAIR - NO COMMERCIAL VALUE. Please add zero value for freight costs and insurance, since you are paying these and not charging them to us. Please note that unfortunately we will charge duty and administration charges if these instructions are not adhered to. Do however declare the replacement value as the insured value. We suggest using an insured courier such as UPS.